Privacy Policy

Introduction

nimbusnoh is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Personal Data Protection Act 2012 of Singapore and applicable data protection regulations. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information: name, email address, phone number, mailing address
• Travel preferences: destination interests, activity preferences, experience levels
• Passport and identification details required for booking arrangements
• Payment information processed through secure third-party providers
• Emergency contact information for travel safety purposes
• Health information relevant to travel activities when voluntarily provided

Usage Data

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website addresses
• Device information and operating system
• Search terms used to find our website

Communication Data

We collect data from your communications with us, including email correspondence, phone calls, and form submissions through our website.

How We Use Your Information

We use collected information for the following purposes:

• Processing and confirming travel bookings and arrangements
• Communicating with you about your inquiries and bookings
• Providing pre-departure information and travel documentation
• Sharing your information with travel partners as necessary for service delivery
• Improving our website functionality and user experience
• Sending promotional communications (with your consent)
• Complying with legal obligations and resolving disputes
• Analyzing trends to enhance our service offerings

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract fulfillment: Processing is necessary to deliver services you've requested
• Legitimate interests: Processing supports business operations that don't override your rights
• Legal compliance: Processing is required by law or regulatory requirements

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Typical retention periods:

• Booking and travel records: 7 years for financial and legal compliance
• Marketing communications records: Until you unsubscribe or request deletion
• Website analytics data: 26 months
• Communication records: 3 years unless longer retention is required

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Staff training on data protection practices
• Secure backup and recovery procedures

Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security but commit to promptly notifying you of any data breaches as required by law.

Sharing Your Information

We may share your personal information with:

• Travel partners: Lodges, operators, and guides necessary for delivering booked services
• Service providers: Payment processors, email service providers, analytics platforms
• Professional advisors: Lawyers, accountants, and consultants as needed
• Regulatory authorities: When required by law or legal process

We do not sell your personal information to third parties. All data sharing is conducted under appropriate agreements ensuring recipient compliance with data protection standards.

International Data Transfers

Some of our travel partners and service providers are located outside Singapore. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Data processing agreements incorporating standard contractual clauses
• Transfers to countries with adequate data protection regulations
• Implementation of additional security measures when necessary

Your Rights

Under Singapore's Personal Data Protection Act, you have the right to:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for data processing where consent was the basis
• Data portability: Request transfer of your data to another service provider
• Restriction: Request limitation on how we use your data
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please review our Cookie Policy.

You can control cookie settings through your browser preferences, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately for removal.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date.

Continued use of our services after policy changes indicates acceptance of the revised terms.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: